Shipping Update: Pre-Orders and Customer Service
Happy Fall Everyone!
A quick update on your pre-orders.
Preorders online for the new Masterclass resin figures were very popular, and exceeded expectations. This includes the promotional figures from the Starfinder, Pathfinder, and Super Dungeon Explore lines. We caught up on production this week, and the figures are shipping out either today or Monday from the manufacturer. We will have all the orders packed up and shipped within 2 days of receiving the figures in our warehouse. Based on normal shipment timelines from our manufacturers, shipment of these orders will hopefully be complete by Friday of next week.
We are sorry for the delay in getting you your orders.
If you have any questions, we have recently added a full time customer support ninja to help you and make sure your issues are addressed, as he works through our backlog, we want to thank you for your patience, we will get to your mail as soon as possible. Please mail us at firstname.lastname@example.org for any service issues, questions, or heckling.
– Ninja John and the Ninja Division Support Team