EU Friendly Shipping
We are happy to announce a new shipping option for our EU ninjas. Starting today EU customers will be able to select "EU Shipping from UK" as an option during checkout.
When you make your order, the website will calculate your shipping cost to include the actual cost of shipping, plus an allowance for VAT and import fees to ship your package to you from our UK hub. This way, when you make an order you will be able to see all of your costs upfront and be able to make an informed purchase.
Please note that if your post charges additional fees for packages coming from the UK, we cannot account for those costs. However, this new option should allow the vast majority of our EU customers to receive your packages with no surprise expenses.
We will do our best to keep a regular inventory of our most popular items in stock at the UK hub. Each month, Ninja Division will send new inventory to the hub of these items, as well as Limited Edition orders, and any other items needed to fulfill more unique orders that chose the new shipping option.
The hub will then ship EU orders from their fulfillment center in the UK.
We hope that our EU ninjas will find this new option helpful (and cost-saving!). If you have any questions, please don't hesitate to contact us at firstname.lastname@example.org.
Now — on to Australia!
Update: Upon review, we discovered a couple of errors in the new shipping calculator. We have adjusted the shipping calculator for the "Shipping from UK" option and it should be calculating rates correctly now. We would like to thank those of you who reported the problem. We apologize for the bump in launching this new service.
If you already made an order using the "Shipping for UK" option we will review your order and, if you were overcharged, refund you the difference in costs. We look forward to continuing to improve the Ninja Division experience for fans around the globe!
For more information on Ninja Division products contact:
- Ninja Division