Production & Shipping
The impacts of COVID and global supply chain issues continue to affect everyone, including our suppliers. We are taking great care to resolve this together, in the best possible way.
We are pleased to announce all models currently in pre-order are being prepared for the last production steps or finishing manufacturing. The following model sets are completed and getting ready to be sent to our warehouses:
- Hermit Swordmage (Limited Edition)
- Colo & Cheeto (Limited Edition)
- Eiko Ando
- Black-Handed Henry
- Loose Cannons
- Barnacled Shipwreck
- Jolly Sparrow
- Pinching Palace
- Skuttle Knight
- Deepwater Diver
- Scarlett Cutlass
- Restock of all available Relic Knights rewards
Once all pre-order model sets have been received by our warehouses, we will begin fulfilling orders as soon as possible.
We are happy to confirm that the mighty Hoarfang has completed production and is now on her way to our warehouses. We expect to start shipping pre-orders from the 26th August.
Please note that our customer service bandwidth is currently extremely limited.
Due to the high volume of emails we are receiving, there is a delay while we process your enquiries. All emails are replied to in date order and we are working hard to respond to each of you as fast as we can. We appreciate your patience.
If you wish to contact us about an order status, you can find the most recent information regarding each order by logging into your account. If you are contacting us about a Kickstarter order status or update, please see the Kickstarter Information page for the most recent information. These resources are updated when we have verified information to share with you.
At present, we are not able to respond to these types of enquiries individually as we can only repeat the information already available to you. Please do not send additional emails to query the progress of a past email, this only causes further delays for everyone.
It’s been a difficult couple of years, for everyone, and we truly value our fans from all over the world. From all of us at Ninja Division, thank you for your continued support and being the lantern of light we need to make it through The Dark Consul’s malign void!
For general enquiries, customer service and more information on Ninja Division products, please do not hesitate to contact us.
- Ninja Division