Thank you for visiting and shopping at Ninja Division Publishing. This page describes the terms and conditions that constitute our Shipping Policy.
Unless otherwise noted, all orders are shipped from the United States.
SHIPPING FROM UK
EU customers may select "EU Shipping from UK" as an option during checkout.
When making your order, the website will calculate your shipping cost to include the actual cost of shipping, plus an allowance for VAT and import fees to ship the package from our UK hub. This allows customers to see all costs upfront and be able to make an informed purchase.
Please note that if your post charges additional fees for packages coming from the UK, we cannot account for those costs. However, this new option should allow the vast majority of our EU customers to receive packages with no surprise expenses.
Ninja Division will do its best to keep a regular inventory of our most popular items in stock at the UK hub. Each month, Ninja Division will send new inventory to the hub of these items, as well as Limited Edition orders, and any other items needed to fulfill more unique orders that chose the new shipping option.
The hub will then ship EU orders from their fulfillment center in the UK.
During to the COVID-19 outbreak, orders processing may be delayed. We thank you for your patience during this difficult time. We are doing everything possible to get orders out to you as fast as we can.
All orders are processed once per week, each Monday. On holiday weekends, orders are processed Wednesday. Orders made on Monday will be processed the following Monday. Orders are not shipped or delivered on weekends or holidays.
If we are experiencing a high volume of orders or an item is out-of-stock and awaiting a restock, shipments may be delayed. Please allow additional time for processing. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
Ninja Division Publishing ships orders via USPS Priority Mail. Alternative shipping services may be used depending on the nature of the order. Shipping charges for your order will be calculated and displayed at checkout.
USPS Priority Mail has a typical delivery time of 2 - 5 days for domestic packages. Delivery times to the rest of the world can vary dramatically, please allow a minimum of 8 - 12 weeks. Delivery delays can occasionally occur.
The EU "Shipping from UK" option may require delivery times of 2 - 8 weeks depending on the UK fulfillment center's current inventory.
CONFIRMATION & ORDER TRACKING
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will typically be active within 24 hours.
CUSTOMS, DUTIES, AND TAXES
Ninja Division Publishing is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.). Ninja Division Publishing is required by law to list accurate values on customs declarations.
Ninja Division Publishing is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.
Please save all packaging materials and damaged goods before filing a claim.
If you would like to purchase insurance for your shipment please contact us prior to making your order for details.
Ninja Division Publishing makes every effort to ship our products worldwide. However, we reserve the right to suspend shipping to any country, territory, state, or region without notice.
SHIPMENT TO P.O. BOXES OR APO/FPO ADDRESSES
Ninja Division Publishing ships to addresses within the U.S., U.S. Territories, and APO/FPO/DPO addresses. Some packages may be undeliverable to P.O. Boxes. In such cases, an alternate shipping address may be requested.
RETURNS AND REFUNDS
Our Return & Refund Policy provides detailed information about options and procedures for returning your order.
Orders which include preorder and non-preorder items will be fulfilled when preordered items are available. If you wish non-preorder items to be shipped immediately please make them in a separate order.